INTERNET. PHONE. FAX. AND MAIL ORDERS
Our first concern is to fill orders accurately and quickly. While
we make every effort to ship on a same day basis for orders
called in by 2:00 PM, this is not always possible. If order is
required by a specific date, please inform our customer
service / sales department, and we will give you an estimate of
ship date. Please refer to Price List for correct part numbers.
Refer to current Price List for any price changes which may
occur. Prices may be subject to change due to causes beyond
SDC control. We strive to maintain pricing consistent with parts
costs and product integrity.
RETURN MERCHANDISE POLICY
1. Part(s) returned must have a Return Merchandise Number
Authorization (RMA). Phone to obtain RMA # prior to
shipping. Reference RMA # on the return shipping box.
2. Enclose copy of invoice.
3. Part(s) must be returned undamaged and in perfect
condition that may be resold as new within 30 days of
original purchase date to receive full refund or credit.
Refund or Credit will be issued only upon inspection of
returned part's condition.
4. Returned Merchandise received after 30 days from original
invoice date are subject to approval and will incur a 15%
handling and restocking fee.
5. Special order item(s) and part(s) made to order or cut to
length can not be returned.
6. Shipping charges must be prepaid.
7. Return shipments to Signal Dynamics Corp. should be
returned to the address at the bottom of this page.
SHIPPING / BILLING ERROR
Every effort is made to correctly invoice and ship part(s)
specified by customer. Shipping errors are kept to a minimum
by maintaining strict quality control, maintained by double
inspection of all orders shipped. If a shipment is received
containing an incorrect part(s):
1. Immediately notify customer service of error.
2. A RMA number will be issued for the return of incorrect
part(s) - see Return Merchandise policy.
3. If exchange part(s) is/are required prior to return of incorrect part(s), customer will be charged and credit will be issued
upon return of part to SDC.
4. Replacement part(s) is/are shipped UPS Ground or US Mail
only. If customer requests expedited service, difference of
standard versus expedited shipping fee will be charged to customer.
5. If exchange part(s) is/are backordered, customer has the
option of waiting for backordered item or requesting a
refund. Refund or Credit is issued when undamaged and
packaged part(s) is/are received by SDC.
Questions regarding returns, credits, billing or shipping errors
should be directed to Customer Service Department at toll free
(800) 785-1814 or (904) 342-4008.
DAMAGE IN TRANSIT
All orders are packaged with great care. However, if order
is received from UPS in damaged condition, please report
this information to UPS at (800) 742-5877 prior to notifying
us. UPS must see damaged package to inspect for claims
purposes. If package is received from any other shipping
source or post office, contact us toll free at (800) 785-1814
or (904) 342-4008. Please have your invoice number
available for reference.
Any errors in shipments must be reported within five (5) days
of receipt of order. All orders are packaged with quality control
management. Failure to make claims for shortages within five
days of receipt of part(s) will result in ineligibility for remedy
and customer will be liable for invoiced charges.
All orders are shipped prepaid with Visa/Mastercard or C.O.D.
(company check only on C.O.D. orders - NO personal
check on C.O.D. orders).
If order is prepaid, with a personal check, allow five (5)
business days for check to clear prior to Shipment of order.
Dealer must provide a current copy of their sales tax
exemption certificate and/or business license. This can be
faxed to (904) 819-0733 or mailed to: SDC, 150 HILDEN
ROAD, SUITE 312, PONTE VEDRA, FL 32081.
Signal Dynamics Corporation is the manufacturer / distributor
of BackOFFTM products and accessories. Refer to each part for
the warranty guidelines of that individual part. All decisions
regarding the repair or replacement of the item are the sole
responsibility of SDC.
150 HILDEN ROAD, Suite 312, PONTE VEDRA, FL 32081
800.785.1814 - TOLL FREE
904.819.0733 - FAX